When your order will be delivered is largely based by the type of products you are ordering and where you are having them delivered to.
If you are placing an order which includes a large or heavy item, such as a shower enclosure, toilet or bathroom furniture, we will contact you within 24 hours of placing your order, to confirm a suitable delivery date.
If your item is small, such as shower set or accessory, you can choose between next day delivery (provided you order before 2pm) or standard 2-5 days delivery. This applies to Mainland UK.
If you live outside Mainland UK there will be an additional cost and time for delivery, based on your postcode.
If you order has not arrived beyond the expected delivery date, please get in touch with us, via e-mail or phone.
If your order has been delivered but you believe you have been sent the wrong item, please review the invoice that was provided with your order when it was delivered and check the list of items against what you have received. Please then send us photographs of the invoice and what you have received, clearly showing the product and also the label on the packaging box showing the product ID code, and our customer service team will get back to you as soon as possible.
Our delivery charges vary depending on the size of products you are ordering, how quickly you would like them and where your delivery address. To get a full overview of our delivery charges, please see our delivery information page here.
If you have placed an order and wish to change your address, please get in touch with as soon as possible. If you order has already been dispatched, we will endeavour to change your address, however we cannot make any guarantee.
If you have missed your order, please check for a card from the courier. If you have not received a card, please contact us and one of our team will invesitage as to the location of your order.