Cancelling Your Order
If you change your mind for whatever reason and simply do not want any of the products purchased, you can cancel your order as long as it is within 30 working days of receipt of goods, we will accept returned goods in accordance with the above point.
Please note: We are unable to accept cancellation at any stage if any item is ordered with any personalisation or items custom manufactured to your specification.
You must notify Willesden Bathrooms of your intent to cancel by one of the following methods:Email: [email protected]
All goods must be returned in its original packaging and in a re-sellable condition, we will not accept and cannot refund any items that are damaged whilst in your possession or in transit back to us.
Warranty and Guarantees
All products from Willesden Bathrooms come complete with a 10 years Manufacturers Guarantee. Should any of your products develop a fault during the manufacturer's warranty period we ask you to contact us, we will then advise you on the next steps, we will also deal with the replacement of any goods or parts required to help resolve the fault.
Return of Faulty Goods
We ask that customers fully inspect all products received on the day of delivery, we must be notified of any items that arrive faulty or damaged within 24hrs of receipt. For this we advise telephone or Email notification. We will then advise the next course of action, we will contact you and either arrange a collection, ask for goods to be returned back to us or disposal of goods, never dispose of goods without our notification.
If you believe your product is faulty you must contact us and inform us of the fault, should we request that you send the goods back to us, we ask that you include a receipt for any postage costs that you may incur so that we can refund the full cost of postage.
Please note, we are not liable for third party costs or damages and all goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse then this will void any warranty and goods will be returned to you with no refund or replacement issued.